Wilfred Tioh has been an accomplished, resourceful Senior Claims Manager with 20+ years’ experience overseeing claims investigation, negotiation, and settlements while driving business development, process improvement, systems & tool creation, cost-cutting, and profitability enhancements across the Canadian insurance industry. He is an exceptional presenter and public speaker with multilingual proficiencies in English, Mandarin, Cantonese, Bahasa Malaysia, and Chinese dialects. He is dedicated to cultivating productive, positive work environments and building high-performance teams. Wilfred is finely honed in leadership, strategic thinking, communication, analytical, and problem-solving skills.

Professional Experience

• SIAdvisers – current
• Elliot Special Risks/Markel Canada – 4 years
• Sovereign General Insurance Company – 15 years

Background

• Vice President of claims for major insurer
• Team leadership and mentoring
• Develop best practices, workflow and disposition
• Handled major and complex losses property and casualty
• Executive Management and leadership team member

Special Capabilities & Achievements

• Public Entity liability
• Industrial Property losses
• Commercial Liability
• Boiler & Machinery losses
• Environmental Liability
• Client Service Manager
• Subrogation Expert
• Product Recall
• Product Liability
• Professional E & O
• Holds many professional certificates and designations
• Member of several professional associations